If you’ve been involved in a motor-vehicle accident, you may benefit from practitioner care. Enhanced Accident Benefits are available to assist you in accessing the services you'll need to recover, regardless of who’s at fault in the accident. ICBC offers pre-approved treatment to those with injuries sustained from a motor-vehicle accident for 12 weeks from the date of your accident, eliminating the requirement for a doctor's referral.

To initiate your treatment, please provide us with the following information:

• Valid ICBC claim number

• Date of accident

• Personal health number

• Adjustor name and phone number (optional)

Sano Wellness is pleased to offer treatment for ICBC-related injuries; however, we do not provide direct billing for ICBC claims. If you have approved ICBC coverage for physiotherapy or registered massage therapy (RMT), you may pay for your sessions privately and submit your receipts to your ICBC adjuster for reimbursement.

Reimbursement will be issued via mailed cheque or direct deposit, depending on your preference and the arrangements in place with your ICBC claims account. While we cannot guarantee the processing time, reimbursements typically take an average of 1 to 2 weeks after receipt submission.

Before booking ICBC treatment sessions at Sano Wellness, we strongly recommend discussing your treatment approval and reimbursement process with your ICBC claims adjuster.

As of April 1st 2025, the reimbursement amount for treatment is as follows:

Physiotherapy:
Assessment $151, Treatment $95

RMT:
Assessment $128, Treatment $96

Additional user fees per treatment type may apply and will NOT be additionally covered by ICBC. For a list of services and appointment rates, please visit our booking page and our rates section on our about page for details.

Below is a list of pre-authorized treatments for each health care practitioner services and its associated payment schedule. Sano Wellness currently offers physiotherapy and massage therapy services. For additional details, please visit ICBC’s website here.